We take customer satisfaction very seriously. Please check your shipment carefully when it arrives, to ensure it has not been damaged during shipping process. All claims for damaged product(s) must be made within 72 hrs of receipt of goods, by writing to [email protected] you will need to provide detailed information, including images for any product damaged during the shipping.
Please email [email protected] if there are any issues with the product you received. If you want to return your unopened product and it is within 7 days of receiving it, please see our Returns Process below.
No RMA is needed and the customer is responsible for return shipping costs. If you have any questions about whether your product is eligible for Returns, please feel free to email us.**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used**
- Email us at [email protected] within 72 hrs of receipt of goods to alert us that you will be returning your UNOPENED product within the 7-day time limit and to request the Return Shipping Address.
- Once you have shipped your product back to us – please also email the tracking number to [email protected] so we can keep an eye out for it.
- Once we receive your package back at our facility and can confirm its condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.
*If you have any questions regarding our return policy please email [email protected] .
Kure Life LLC. will only accept returns and refunds from purchases made on kurecbdshop.com. Kure Life LLC. will not allow returns from a purchase made in a retail store.A
Having said all that, we hope you always enjoy our products!!!
Kure Life LLC. Team.